Mission Statement

Our mission is to help people achieve their learning goals.

To accomplish this, we will:

• Provide dedicated, qualified staff: certified teachers (B.Ed.) and TESL instructors. Our staff will utilize superior quality educational and training resources.

• Develop individualized educational and training programs that meet the unique needs of each student and client. We will be resourceful, innovative, hard working and devoted to fulfilling each student’s learning goal.

• Develop and maintain long-term relationships with our clients through exemplary service and results.

In doing this, we strive to create a challenging, enjoyable work environment where employees have the opportunity for contribution, growth and personal development.

Since 1993, Grade Expectations Learning Centres has helped people of all ages achieve their learning goals.

Guiding Principles

Everything starts and ends with the learner

Since our inception, we have cared about the educational outcome of every student we have worked with. Reflected in our teacher qualifications, centre environment, educational materials, communications and overall atmosphere, the focus will be on the learner.

Utilize the franchise model to strengthen ourselves

We recognize that we are an interdependent network of businesses which are united under a single company structure and brand. The role of head office is to steer, “tap-in,” utilize and enhance the activities and experience at all levels within the organization. What each of us does in our centre has significant impact on all. We are a community that works together, communicates and shares responsibility and accountability for the success of our businesses. We all strive to make the system better. Leadership and innovation can come from anywhere within the company and is used to enhance all businesses in a manner that lives within our guiding principles. We know that strong disciplines are the key to a well-performing, consistent business. We help each other; we are a team. We celebrate success of any kind.

Continual Improvement

Every day we learn, and every day we improve. It is okay to make a mistake – if we learn from it. We would rather try something new and learn from it than not try at all. We document and share what we learn in order to improve the quality and level of knowledge in all of our centres and businesses. Prior to going to market with new services, we do appropriate testing to ensure deliverables can be met. We all strive to make the system better.

All of our businesses are profitable

There must be consumer demand and a willingness to pay for a service we provide. We balance the need to invest in new areas with an overall commitment to be profitable in all centres. We will always focus our effort on our current business first and subsequently work towards new business. We measure our results so that we can make good business decisions based on experience, our customers’ needs and market opportunities. We always start with the facts.

Our Word

Do what you said you were going to do when you said you were going to do it. In our business, as in any business, there are times when it is easy to make a promise and then break it; we do not do that. We take the high road when decisions are complicated, and we communicate our decisions, rationale and reactions openly and freely.